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Frequently Asked Questions
Yes! Our games are free to download and play. Some games offer optional in-app purchases for cosmetic items or additional content, but you can enjoy the full core experience without spending anything.
You can restore previous purchases through the settings menu within the app. Make sure you're signed in with the same Apple ID or Google account you used for the original purchase. If you have any issues, contact our support team.
You can request account deletion by emailing us at privacy@matyazilim.com with the subject "Account Deletion Request." Include the email address associated with your account. We will process your request and permanently delete your data within 30 days.
First, make sure you have a stable internet connection. Try switching between Wi-Fi and mobile data. If the issue persists, try restarting the app or your device. You can also check our social media channels for any known service issues.
Refunds for in-app purchases are handled by the platform where you made the purchase. For Apple App Store purchases, visit reportaproblem.apple.com. For Google Play purchases, visit the Google Play Help Center. If you need further assistance, feel free to email us.
Our apps and games are available on both iOS (App Store) and Android (Google Play Store), and our web platforms run in any modern browser. Check the specific product page for availability.
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Our support team is ready to assist you with any questions or issues.
📧 Email Support